Robly experienced a minor incident on December 20, 2021 affecting Email Delivery, lasting 18h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2021, 06:15 PM UTC
Robly is aware of intermittent delays in the sending process affecting some customers. Our team is currently investigating the root cause. We will follow up promptly with another update as information becomes available to us.
- identified Dec 20, 2021, 09:13 PM UTC
Our team has identified the root cause, but the site may be down intermittently for all users while we work on the fix. We will provide another update in the next 30 minutes or less.
- identified Dec 20, 2021, 09:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 20, 2021, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 20, 2021, 10:25 PM UTC
A fix has been implemented and our team is noticing improvements in the sending process. We will continue monitoring the situation until it's fully operational.
- resolved Dec 21, 2021, 01:13 PM UTC
Our engineers have monitored and confirmed that this incident has been resolved. All our systems are operational.