Robly incident

Delays in the Sending Process

Minor Resolved View vendor source →

Robly experienced a minor incident on March 11, 2022 affecting Email Delivery, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2022, 08:43 PM UTC
Resolved
Mar 11, 2022, 11:04 PM UTC
Duration
2h 20m
Detected by Pingoru
Mar 11, 2022, 08:43 PM UTC

Affected components

Email Delivery

Update timeline

  1. investigating Mar 11, 2022, 08:43 PM UTC

    Robly is aware of intermittent delays in the sending process affecting some customers. Our team is currently investigating the root cause. We will follow up promptly with another update as information becomes available to us.

  2. identified Mar 11, 2022, 08:54 PM UTC

    The issue has been identified and a fix is being implemented. We appreciate your patience while we work on this issue.

  3. monitoring Mar 11, 2022, 09:52 PM UTC

    A fix has been implemented and we're monitoring the results. If you continue to encounter issues with your test sends reach out to us [email protected]

  4. resolved Mar 11, 2022, 11:04 PM UTC

    This incident has been resolved. Thank you for your patience.