Robly experienced a minor incident on June 22, 2021 affecting Web Portal and Email Delivery, lasting 15h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2021, 07:41 PM UTC
New incident: Our engineers are investigating an issue with one of our data centers. At this time, a small subset of customers may face some delays with campaign sends, contact imports, or image uploads. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 22, 2021, 08:57 PM UTC
We are continuing to investigate this issue.
- investigating Jun 22, 2021, 09:03 PM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2021, 09:43 PM UTC
Our Engineers have found the root cause of the issue with our data center and we are actively working with them to restore it to it's fully functioning status. We will provide another update in an hour or as soon as more information becomes available.
- identified Jun 23, 2021, 12:13 AM UTC
Our Engineers have identified the issue and are continuing to work to restore Robly to its fully functioning status. We will provide another update as soon as more information becomes available.
- monitoring Jun 23, 2021, 01:54 AM UTC
Our engineers have implemented a fix for the issue, we expect that performance will return to normal by 12pm EDT. We will continue to monitor the situation to make sure everything is continuing to function smoothly.
- resolved Jun 23, 2021, 11:18 AM UTC
This incident has been resolved.