Robly experienced a major incident on December 14, 2021 affecting Web Portal, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 14, 2021, 01:23 PM UTC
Our Engineers are investigating an issue that is not allowing users to log into our platform. We will issue another update in 30 minutes or as soon as new information becomes available.
- identified Dec 14, 2021, 01:39 PM UTC
Our Engineers have identified the issue that is not allowing users to log into our platform and are working towards a fix. We will issue another update in 30 minutes or as soon as new information becomes available.
- monitoring Dec 14, 2021, 03:24 PM UTC
Our Engineers have implemented a fix and are monitoring the results. The users are now able to log into our platforms. The team will continue to monitor the performance of our systems. We will provide another update in one hour, or as soon as more information becomes available.
- resolved Dec 14, 2021, 06:26 PM UTC
Our engineers have monitored and confirmed that this incident has been resolved. All our systems are operational. The users are now able to log into our platforms.