Robly experienced a minor incident on December 15, 2021 affecting Web Portal and Email Delivery and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:57 PM UTC
Robly is aware of potential issues with our cloud service provider. Our team is currently investigating for any immediate impact this has on our platform. At this time, we are aware that some users are intermittently impacted. We will follow up promptly with another update as we have one.
- identified Dec 15, 2021, 04:14 PM UTC
Our cloud service provider has identified the root cause of the issue and has taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes while they continue to work towards full recovery.
- monitoring Dec 15, 2021, 04:21 PM UTC
Our cloud service provider has resolved the issue affecting Internet connectivity. Our team will continue to monitor the performance of our system for the next hour.
- resolved Dec 15, 2021, 06:34 PM UTC
Our team has confirmed that the incident has been resolved. All our systems are operational without any delays. Thank you for your patience.