Robly experienced a minor incident on January 14, 2025 affecting API, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 04:22 PM UTC
We are currently investigating an issue with our sign-up forms where users may encounter an error code displayed in the bottom right corner of their browser screen. Our team is actively working to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jan 14, 2025, 09:21 PM UTC
Our engineers have identified the issue and are actively working on a resolution. While existing signup forms are still being addressed, new signup forms are now functioning properly. We will share another update as soon as we have more information
- resolved Jan 15, 2025, 07:01 PM UTC
Thank you for your patience as we’ve worked through the issue impacting your signup form. This issue was caused by an external change affecting multiple providers, including Robly. We’re pleased to inform you that the issue has been resolved. While we’re closing this incident for now, we will keep you updated if there are any further developments. If you have any additional questions or need assistance, please don’t hesitate to reach out to our Support team. Thank you again for your understanding.