Roam Outage History

Roam is up right now

There were 2 Roam outages since February 10, 2026 totaling 220h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.roamstatus.com

Major March 10, 2026

AWS incident in me-central-1 impacting some customers

Detected by Pingoru
Mar 10, 2026, 04:31 PM UTC
Resolved
Mar 19, 2026, 07:03 PM UTC
Duration
9d 2h
Affected: Meetings & A/V
Timeline · 3 updates
  1. investigating Mar 10, 2026, 04:31 PM UTC

    We are currently tracking an issue some customers are having connecting to Roam meetings. AWS's issue with one of their availability zones is causing intermittent problems with many services. https://health.aws.amazon.com/health/status?path=open-issues Roam customers that are geographically close or have connections that route through that region may be impacted. We are in the process of removing this region from our active configuration, and will complete that process by 10 PM Eastern US time 2026-03-10.

  2. monitoring Mar 11, 2026, 06:06 PM UTC

    We are unable to modify our servers in the me-central-1 region due to the AWS outage so we can't implement a server side fix. A client fix has been made, it is in version 204.0.1. The client caches data for up to 30 minutes, after updating if you are still having problems after 30 minutes please restart your client and it should be resolved.

  3. resolved Mar 19, 2026, 07:03 PM UTC

    All traffic has been moved to other regions.

Read the full incident report →

Major February 10, 2026

Network Error Connecting to Roam

Detected by Pingoru
Feb 10, 2026, 08:45 PM UTC
Resolved
Feb 10, 2026, 10:25 PM UTC
Duration
1h 40m
Affected: Floor MapMeetings & A/VChatCalendar & EventsAPI
Timeline · 6 updates
  1. investigating Feb 10, 2026, 08:45 PM UTC

    We are investigating an issue where some users may be unable to resolve our domain.

  2. identified Feb 10, 2026, 09:10 PM UTC

    We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.

  3. identified Feb 10, 2026, 09:19 PM UTC

    AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.

  4. identified Feb 10, 2026, 09:50 PM UTC

    AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.

  5. monitoring Feb 10, 2026, 10:07 PM UTC

    We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.

  6. resolved Feb 10, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

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