Roam experienced a major incident on February 10, 2026 affecting Floor Map and Meetings & A/V and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 08:45 PM UTC
We are investigating an issue where some users may be unable to resolve our domain.
- identified Feb 10, 2026, 09:10 PM UTC
We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.
- identified Feb 10, 2026, 09:19 PM UTC
AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.
- identified Feb 10, 2026, 09:50 PM UTC
AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.
- monitoring Feb 10, 2026, 10:07 PM UTC
We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.
- resolved Feb 10, 2026, 10:25 PM UTC
This incident has been resolved.