Chat messages and invites delayed
Timeline · 1 update
- resolved Jul 20, 2026, 05:03 PM UTC
From 11:36 AM to 12:35 PM ET chat messages and invites were delayed.
Roam Outage History
Roam is up right nowRoam had 20 outages in the last 2 years totaling 239h 19m of downtime — averaging 0.8 incidents per month.
There were 20 Roam outages since July 31, 2024 totaling 239h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Roam Lobby pages are slow to load and sometimes error
Affected: Calendar & Events
Timeline · 3 updates
- investigating Jul 14, 2026, 02:54 PM UTC
We are currently investigating an issue where Roam lobby pages are slow to load and sometimes showing errors. This is also impacting the ability to configure lobbies in the Roam application.
- monitoring Jul 14, 2026, 04:28 PM UTC
We have mitigated the issue and are actively monitoring.
- resolved Jul 14, 2026, 05:41 PM UTC
This incident has been resolved.
AWS incident in me-central-1 impacting some customers
Affected: Meetings & A/V
Timeline · 3 updates
- investigating Mar 10, 2026, 04:31 PM UTC
We are currently tracking an issue some customers are having connecting to Roam meetings. AWS's issue with one of their availability zones is causing intermittent problems with many services. https://health.aws.amazon.com/health/status?path=open-issues Roam customers that are geographically close or have connections that route through that region may be impacted. We are in the process of removing this region from our active configuration, and will complete that process by 10 PM Eastern US time 2026-03-10.
- monitoring Mar 11, 2026, 06:06 PM UTC
We are unable to modify our servers in the me-central-1 region due to the AWS outage so we can't implement a server side fix. A client fix has been made, it is in version 204.0.1. The client caches data for up to 30 minutes, after updating if you are still having problems after 30 minutes please restart your client and it should be resolved.
- resolved Mar 19, 2026, 07:03 PM UTC
All traffic has been moved to other regions.
Network Error Connecting to Roam
Affected: Floor MapMeetings & A/VChatCalendar & EventsAPI
Timeline · 6 updates
- investigating Feb 10, 2026, 08:45 PM UTC
We are investigating an issue where some users may be unable to resolve our domain.
- identified Feb 10, 2026, 09:10 PM UTC
We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.
- identified Feb 10, 2026, 09:19 PM UTC
AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.
- identified Feb 10, 2026, 09:50 PM UTC
AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.
- monitoring Feb 10, 2026, 10:07 PM UTC
We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.
- resolved Feb 10, 2026, 10:25 PM UTC
This incident has been resolved.
Roam Lobbies Are Unavailable
Affected: Calendar & Events
Timeline · 5 updates
- identified Oct 08, 2025, 03:53 PM UTC
An issue has been identified with Roam's lobby functionality, and we are working on a fix.
- identified Oct 08, 2025, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 08, 2025, 05:01 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Oct 08, 2025, 05:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 05:20 PM UTC
This incident has been resolved.
Roam Chat Message Delivery Impaired
Affected: Chat
Timeline · 2 updates
- identified Aug 26, 2025, 11:48 AM UTC
We have identified the root cause to issues with sending in Roam's chat system and are deploying a fix.
- resolved Aug 26, 2025, 12:03 PM UTC
This incident has been resolved.
Connectivity issues with Telecom Argentina S.A.
Affected: Meetings & A/V
Timeline · 2 updates
- identified Aug 12, 2025, 02:49 PM UTC
Some customers that use Telecom Argentina S.A. are having trouble joining Roam meetings. We are currently working on a mitigation.
- resolved Aug 12, 2025, 05:15 PM UTC
We have applied a mitigation. Once Argentina-based users restart their Roam application, this issue should be resolved. We identified that some other Argentina-based users may have been affected by this issue.
Google Auth incident affecting integrations
Affected: Calendar & Events
Timeline · 4 updates
- investigating Jul 18, 2025, 03:49 PM UTC
Google Auth is having an incident that is affect some Roam products including Lobbies and Calendar integrations.
- investigating Jul 18, 2025, 03:49 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 18, 2025, 05:22 PM UTC
Service is restored and we are monitoring the results.
- resolved Jul 18, 2025, 05:59 PM UTC
This incident has been resolved.
File Upload Disrupted
Timeline · 1 update
- resolved Jul 17, 2025, 07:40 PM UTC
From 3:22 PM - 3:35 PM Eastern time, uploading files in Roam was disrupted. The issue has been resolved.
Upstream Calendar Provider Issues and Chat Slowness
Affected: ChatCalendar & Events
Timeline · 4 updates
- identified Jun 12, 2025, 06:59 PM UTC
Roam's upstream calendar providers (Microsoft and Google) are encountering an elevated error rate, due to widespread issues across the internet, including with Google and Microsoft. We are also experiencing elevated latencies sending chat messages.
- identified Jun 12, 2025, 07:24 PM UTC
We are continuing to monitor degraded performance with Android notification delivery (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), affecting the speed of message sends.
- monitoring Jun 12, 2025, 07:26 PM UTC
We are monitoring recovery of Roam's upstream notification and calendar providers.
- resolved Jun 12, 2025, 07:37 PM UTC
This incident has been resolved.
Intermittent errors in calendar and lobby
Affected: Calendar & Events
Timeline · 4 updates
- investigating Jun 09, 2025, 12:28 PM UTC
We are currently investigating an issue that is causing Roam lobbies to fail intermittently.
- identified Jun 09, 2025, 12:40 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Jun 09, 2025, 12:46 PM UTC
A fix has been put in place, we are continuing to monitor.
- resolved Jun 09, 2025, 01:32 PM UTC
This incident has been resolved.
Meeting Connection Issues in Assorted Geographies
Affected: Meetings & A/V
Timeline · 2 updates
- identified May 20, 2025, 01:24 PM UTC
We have identified an issue affecting meetings containing participants in South America and certain other geographies and are applying a fix.
- resolved May 20, 2025, 01:43 PM UTC
This incident has been resolved.
Meeting Connection Issues in Western North America
Affected: Meetings & A/V
Timeline · 2 updates
- monitoring May 20, 2025, 01:07 PM UTC
We are monitoring elevated error rates for meetings containing participants in Western North America and working on a fix.
- resolved May 20, 2025, 01:13 PM UTC
This incident has been resolved. Users experiencing issues may need to leave the room and rejoin.
Errors with Audio/Video in Roam Meetings
Affected: Meetings & A/V
Timeline · 3 updates
- investigating Apr 22, 2025, 05:52 PM UTC
We are investigating an issue with meetings that contain participants in eastern North America.
- identified Apr 22, 2025, 06:02 PM UTC
We have identified the issue and are applying a mitigation.
- resolved Apr 22, 2025, 06:21 PM UTC
This incident has been resolved.
Chat Message Delivery Delays
Affected: Chat
Timeline · 2 updates
- monitoring Nov 06, 2024, 02:25 PM UTC
Delivering chats and various invites/notifications were delayed
- resolved Nov 06, 2024, 02:34 PM UTC
From 9:02 AM US Eastern to 9:27, sending and delivering chat messages were delayed. This incident is resolved, and we are working on remediation items to prevent further issues.
Issues Uploading Media
Affected: Chat
Timeline · 2 updates
- identified Oct 07, 2024, 07:52 PM UTC
Uploading media into Roam chat may be impacted by issues with our third-party cloud provider. Viewing video recordings may be impacted as well. We are investigating this issue.
- resolved Oct 07, 2024, 08:07 PM UTC
This incident has been resolved.
Meeting Disruption for US Users
Affected: Meetings & A/V
Timeline · 1 update
- resolved Sep 19, 2024, 06:27 PM UTC
Around 17:53 UTC (1:53 PM Eastern), our third-party cloud provider, Amazon Web Services, experienced a temporary network disruption in US regions, causing some ongoing audio and video conversations to be disrupted.
Issues Loading Roam Lobby Links
Affected: Calendar & Events
Timeline · 3 updates
- identified Aug 14, 2024, 12:42 AM UTC
An issue has been identified loading Roam lobbies.
- identified Aug 14, 2024, 12:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 14, 2024, 12:49 AM UTC
This incident has been resolved.
Elevated Media Fetching Errors
Affected: Chat
Timeline · 2 updates
- investigating Aug 07, 2024, 03:07 PM UTC
We are currently investigating an elevated error rate fetching media (images, videos, and other files).
- resolved Aug 07, 2024, 03:17 PM UTC
This incident has been resolved.
Some users unable to access Roam via the Android app
Affected: Floor MapMeetings & A/VChatCalendar & Events
Timeline · 2 updates
- identified Jul 31, 2024, 03:35 PM UTC
We're currently working on a mitigation and will update every hour with progress reports.
- resolved Jul 31, 2024, 05:31 PM UTC
This incident has been resolved.