Roam Outage History

Roam is up right now

Roam had 7 outages in the last 2 years totaling 231h 17m of downtime — averaging 0.3 incidents per month.

There were 7 Roam outages since July 17, 2025 totaling 231h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.roamstatus.com

Major March 10, 2026

AWS incident in me-central-1 impacting some customers

Detected by Pingoru
Mar 10, 2026, 04:31 PM UTC
Resolved
Mar 19, 2026, 07:03 PM UTC
Duration
9d 2h
Affected: Meetings & A/V
Timeline · 3 updates
  1. investigating Mar 10, 2026, 04:31 PM UTC

    We are currently tracking an issue some customers are having connecting to Roam meetings. AWS's issue with one of their availability zones is causing intermittent problems with many services. https://health.aws.amazon.com/health/status?path=open-issues Roam customers that are geographically close or have connections that route through that region may be impacted. We are in the process of removing this region from our active configuration, and will complete that process by 10 PM Eastern US time 2026-03-10.

  2. monitoring Mar 11, 2026, 06:06 PM UTC

    We are unable to modify our servers in the me-central-1 region due to the AWS outage so we can't implement a server side fix. A client fix has been made, it is in version 204.0.1. The client caches data for up to 30 minutes, after updating if you are still having problems after 30 minutes please restart your client and it should be resolved.

  3. resolved Mar 19, 2026, 07:03 PM UTC

    All traffic has been moved to other regions.

Read the full incident report →

Major February 10, 2026

Network Error Connecting to Roam

Detected by Pingoru
Feb 10, 2026, 08:45 PM UTC
Resolved
Feb 10, 2026, 10:25 PM UTC
Duration
1h 40m
Affected: Floor MapMeetings & A/VChatCalendar & EventsAPI
Timeline · 6 updates
  1. investigating Feb 10, 2026, 08:45 PM UTC

    We are investigating an issue where some users may be unable to resolve our domain.

  2. identified Feb 10, 2026, 09:10 PM UTC

    We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.

  3. identified Feb 10, 2026, 09:19 PM UTC

    AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.

  4. identified Feb 10, 2026, 09:50 PM UTC

    AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.

  5. monitoring Feb 10, 2026, 10:07 PM UTC

    We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.

  6. resolved Feb 10, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025

Roam Lobbies Are Unavailable

Detected by Pingoru
Oct 08, 2025, 03:53 PM UTC
Resolved
Oct 08, 2025, 05:20 PM UTC
Duration
1h 26m
Affected: Calendar & Events
Timeline · 5 updates
  1. identified Oct 08, 2025, 03:53 PM UTC

    An issue has been identified with Roam's lobby functionality, and we are working on a fix.

  2. identified Oct 08, 2025, 04:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 08, 2025, 05:01 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. monitoring Oct 08, 2025, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 08, 2025, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2025

Roam Chat Message Delivery Impaired

Detected by Pingoru
Aug 26, 2025, 07:00 AM UTC
Resolved
Aug 26, 2025, 12:03 PM UTC
Duration
5h 2m
Affected: Chat
Timeline · 2 updates
  1. identified Aug 26, 2025, 11:48 AM UTC

    We have identified the root cause to issues with sending in Roam's chat system and are deploying a fix.

  2. resolved Aug 26, 2025, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025

Connectivity issues with Telecom Argentina S.A.

Detected by Pingoru
Aug 12, 2025, 02:49 PM UTC
Resolved
Aug 12, 2025, 05:15 PM UTC
Duration
2h 25m
Affected: Meetings & A/V
Timeline · 2 updates
  1. identified Aug 12, 2025, 02:49 PM UTC

    Some customers that use Telecom Argentina S.A. are having trouble joining Roam meetings. We are currently working on a mitigation.

  2. resolved Aug 12, 2025, 05:15 PM UTC

    We have applied a mitigation. Once Argentina-based users restart their Roam application, this issue should be resolved. We identified that some other Argentina-based users may have been affected by this issue.

Read the full incident report →

Major July 18, 2025

Google Auth incident affecting integrations

Detected by Pingoru
Jul 18, 2025, 03:49 PM UTC
Resolved
Jul 18, 2025, 05:59 PM UTC
Duration
2h 10m
Affected: Calendar & Events
Timeline · 4 updates
  1. investigating Jul 18, 2025, 03:49 PM UTC

    Google Auth is having an incident that is affect some Roam products including Lobbies and Calendar integrations.

  2. investigating Jul 18, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 18, 2025, 05:22 PM UTC

    Service is restored and we are monitoring the results.

  4. resolved Jul 18, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

File Upload Disrupted

Detected by Pingoru
Jul 17, 2025, 07:30 PM UTC
Resolved
Jul 17, 2025, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2025, 07:40 PM UTC

    From 3:22 PM - 3:35 PM Eastern time, uploading files in Roam was disrupted. The issue has been resolved.

Read the full incident report →