Roam Outage History

Roam is up right now

Roam had 19 outages in the last 2 years totaling 236h 50m of downtime — averaging 0.8 incidents per month.

There were 19 Roam outages since July 19, 2024 totaling 236h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.roamstatus.com

Major March 10, 2026

AWS incident in me-central-1 impacting some customers

Detected by Pingoru
Mar 10, 2026, 04:31 PM UTC
Resolved
Mar 19, 2026, 07:03 PM UTC
Duration
9d 2h
Affected: Meetings & A/V
Timeline · 3 updates
  1. investigating Mar 10, 2026, 04:31 PM UTC

    We are currently tracking an issue some customers are having connecting to Roam meetings. AWS's issue with one of their availability zones is causing intermittent problems with many services. https://health.aws.amazon.com/health/status?path=open-issues Roam customers that are geographically close or have connections that route through that region may be impacted. We are in the process of removing this region from our active configuration, and will complete that process by 10 PM Eastern US time 2026-03-10.

  2. monitoring Mar 11, 2026, 06:06 PM UTC

    We are unable to modify our servers in the me-central-1 region due to the AWS outage so we can't implement a server side fix. A client fix has been made, it is in version 204.0.1. The client caches data for up to 30 minutes, after updating if you are still having problems after 30 minutes please restart your client and it should be resolved.

  3. resolved Mar 19, 2026, 07:03 PM UTC

    All traffic has been moved to other regions.

Read the full incident report →

Major February 10, 2026

Network Error Connecting to Roam

Detected by Pingoru
Feb 10, 2026, 08:45 PM UTC
Resolved
Feb 10, 2026, 10:25 PM UTC
Duration
1h 40m
Affected: Floor MapMeetings & A/VChatCalendar & EventsAPI
Timeline · 6 updates
  1. investigating Feb 10, 2026, 08:45 PM UTC

    We are investigating an issue where some users may be unable to resolve our domain.

  2. identified Feb 10, 2026, 09:10 PM UTC

    We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.

  3. identified Feb 10, 2026, 09:19 PM UTC

    AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.

  4. identified Feb 10, 2026, 09:50 PM UTC

    AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.

  5. monitoring Feb 10, 2026, 10:07 PM UTC

    We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.

  6. resolved Feb 10, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025

Roam Lobbies Are Unavailable

Detected by Pingoru
Oct 08, 2025, 03:53 PM UTC
Resolved
Oct 08, 2025, 05:20 PM UTC
Duration
1h 26m
Affected: Calendar & Events
Timeline · 5 updates
  1. identified Oct 08, 2025, 03:53 PM UTC

    An issue has been identified with Roam's lobby functionality, and we are working on a fix.

  2. identified Oct 08, 2025, 04:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 08, 2025, 05:01 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. monitoring Oct 08, 2025, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 08, 2025, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2025

Roam Chat Message Delivery Impaired

Detected by Pingoru
Aug 26, 2025, 07:00 AM UTC
Resolved
Aug 26, 2025, 12:03 PM UTC
Duration
5h 2m
Affected: Chat
Timeline · 2 updates
  1. identified Aug 26, 2025, 11:48 AM UTC

    We have identified the root cause to issues with sending in Roam's chat system and are deploying a fix.

  2. resolved Aug 26, 2025, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025

Connectivity issues with Telecom Argentina S.A.

Detected by Pingoru
Aug 12, 2025, 02:49 PM UTC
Resolved
Aug 12, 2025, 05:15 PM UTC
Duration
2h 25m
Affected: Meetings & A/V
Timeline · 2 updates
  1. identified Aug 12, 2025, 02:49 PM UTC

    Some customers that use Telecom Argentina S.A. are having trouble joining Roam meetings. We are currently working on a mitigation.

  2. resolved Aug 12, 2025, 05:15 PM UTC

    We have applied a mitigation. Once Argentina-based users restart their Roam application, this issue should be resolved. We identified that some other Argentina-based users may have been affected by this issue.

Read the full incident report →

Major July 18, 2025

Google Auth incident affecting integrations

Detected by Pingoru
Jul 18, 2025, 03:49 PM UTC
Resolved
Jul 18, 2025, 05:59 PM UTC
Duration
2h 10m
Affected: Calendar & Events
Timeline · 4 updates
  1. investigating Jul 18, 2025, 03:49 PM UTC

    Google Auth is having an incident that is affect some Roam products including Lobbies and Calendar integrations.

  2. investigating Jul 18, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 18, 2025, 05:22 PM UTC

    Service is restored and we are monitoring the results.

  4. resolved Jul 18, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

File Upload Disrupted

Detected by Pingoru
Jul 17, 2025, 07:30 PM UTC
Resolved
Jul 17, 2025, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2025, 07:40 PM UTC

    From 3:22 PM - 3:35 PM Eastern time, uploading files in Roam was disrupted. The issue has been resolved.

Read the full incident report →

Minor June 12, 2025

Upstream Calendar Provider Issues and Chat Slowness

Detected by Pingoru
Jun 12, 2025, 06:59 PM UTC
Resolved
Jun 12, 2025, 07:37 PM UTC
Duration
38m
Affected: ChatCalendar & Events
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:59 PM UTC

    Roam's upstream calendar providers (Microsoft and Google) are encountering an elevated error rate, due to widespread issues across the internet, including with Google and Microsoft. We are also experiencing elevated latencies sending chat messages.

  2. identified Jun 12, 2025, 07:24 PM UTC

    We are continuing to monitor degraded performance with Android notification delivery (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), affecting the speed of message sends.

  3. monitoring Jun 12, 2025, 07:26 PM UTC

    We are monitoring recovery of Roam's upstream notification and calendar providers.

  4. resolved Jun 12, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2025

Intermittent errors in calendar and lobby

Detected by Pingoru
Jun 09, 2025, 12:28 PM UTC
Resolved
Jun 09, 2025, 01:32 PM UTC
Duration
1h 4m
Affected: Calendar & Events
Timeline · 4 updates
  1. investigating Jun 09, 2025, 12:28 PM UTC

    We are currently investigating an issue that is causing Roam lobbies to fail intermittently.

  2. identified Jun 09, 2025, 12:40 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jun 09, 2025, 12:46 PM UTC

    A fix has been put in place, we are continuing to monitor.

  4. resolved Jun 09, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

Meeting Connection Issues in Assorted Geographies

Detected by Pingoru
May 20, 2025, 01:24 PM UTC
Resolved
May 20, 2025, 01:43 PM UTC
Duration
18m
Affected: Meetings & A/V
Timeline · 2 updates
  1. identified May 20, 2025, 01:24 PM UTC

    We have identified an issue affecting meetings containing participants in South America and certain other geographies and are applying a fix.

  2. resolved May 20, 2025, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

Meeting Connection Issues in Western North America

Detected by Pingoru
May 20, 2025, 01:07 PM UTC
Resolved
May 20, 2025, 01:13 PM UTC
Duration
5m
Affected: Meetings & A/V
Timeline · 2 updates
  1. monitoring May 20, 2025, 01:07 PM UTC

    We are monitoring elevated error rates for meetings containing participants in Western North America and working on a fix.

  2. resolved May 20, 2025, 01:13 PM UTC

    This incident has been resolved. Users experiencing issues may need to leave the room and rejoin.

Read the full incident report →

Minor April 22, 2025

Errors with Audio/Video in Roam Meetings

Detected by Pingoru
Apr 22, 2025, 05:52 PM UTC
Resolved
Apr 22, 2025, 06:21 PM UTC
Duration
29m
Affected: Meetings & A/V
Timeline · 3 updates
  1. investigating Apr 22, 2025, 05:52 PM UTC

    We are investigating an issue with meetings that contain participants in eastern North America.

  2. identified Apr 22, 2025, 06:02 PM UTC

    We have identified the issue and are applying a mitigation.

  3. resolved Apr 22, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2024

Chat Message Delivery Delays

Detected by Pingoru
Nov 06, 2024, 02:25 PM UTC
Resolved
Nov 06, 2024, 02:34 PM UTC
Duration
9m
Affected: Chat
Timeline · 2 updates
  1. monitoring Nov 06, 2024, 02:25 PM UTC

    Delivering chats and various invites/notifications were delayed

  2. resolved Nov 06, 2024, 02:34 PM UTC

    From 9:02 AM US Eastern to 9:27, sending and delivering chat messages were delayed. This incident is resolved, and we are working on remediation items to prevent further issues.

Read the full incident report →

Notice October 7, 2024

Issues Uploading Media

Detected by Pingoru
Oct 07, 2024, 07:52 PM UTC
Resolved
Oct 07, 2024, 08:07 PM UTC
Duration
14m
Affected: Chat
Timeline · 2 updates
  1. identified Oct 07, 2024, 07:52 PM UTC

    Uploading media into Roam chat may be impacted by issues with our third-party cloud provider. Viewing video recordings may be impacted as well. We are investigating this issue.

  2. resolved Oct 07, 2024, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 19, 2024

Meeting Disruption for US Users

Detected by Pingoru
Sep 19, 2024, 06:27 PM UTC
Resolved
Sep 19, 2024, 06:27 PM UTC
Duration
—
Affected: Meetings & A/V
Timeline · 1 update
  1. resolved Sep 19, 2024, 06:27 PM UTC

    Around 17:53 UTC (1:53 PM Eastern), our third-party cloud provider, Amazon Web Services, experienced a temporary network disruption in US regions, causing some ongoing audio and video conversations to be disrupted.

Read the full incident report →

Minor August 14, 2024

Issues Loading Roam Lobby Links

Detected by Pingoru
Aug 14, 2024, 12:42 AM UTC
Resolved
Aug 14, 2024, 12:49 AM UTC
Duration
7m
Affected: Calendar & Events
Timeline · 3 updates
  1. identified Aug 14, 2024, 12:42 AM UTC

    An issue has been identified loading Roam lobbies.

  2. identified Aug 14, 2024, 12:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 14, 2024, 12:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2024

Elevated Media Fetching Errors

Detected by Pingoru
Aug 07, 2024, 03:07 PM UTC
Resolved
Aug 07, 2024, 03:17 PM UTC
Duration
10m
Affected: Chat
Timeline · 2 updates
  1. investigating Aug 07, 2024, 03:07 PM UTC

    We are currently investigating an elevated error rate fetching media (images, videos, and other files).

  2. resolved Aug 07, 2024, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2024

Some users unable to access Roam via the Android app

Detected by Pingoru
Jul 31, 2024, 03:35 PM UTC
Resolved
Jul 31, 2024, 05:31 PM UTC
Duration
1h 56m
Affected: Floor MapMeetings & A/VChatCalendar & Events
Timeline · 2 updates
  1. identified Jul 31, 2024, 03:35 PM UTC

    We're currently working on a mitigation and will update every hour with progress reports.

  2. resolved Jul 31, 2024, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 19, 2024

Issues Connecting to Roam

Detected by Pingoru
Jul 19, 2024, 05:21 PM UTC
Resolved
Jul 19, 2024, 05:39 PM UTC
Duration
18m
Timeline · 3 updates
  1. investigating Jul 19, 2024, 05:21 PM UTC

    We are currently investigating an issue where some members may be unable to connect to Roam.

  2. monitoring Jul 19, 2024, 05:26 PM UTC

    We are monitoring recovery of Roam's systems. Roam members may need to quit and reopen the Roam desktop app in order to reconnect.

  3. resolved Jul 19, 2024, 05:39 PM UTC

    We have observed recovery of Roam's backend systems.

Read the full incident report →