Core Platform Outage
Affected: Core Platform
Roadie Outage History
Roadie is up right nowRoadie had 9 outages in the last 2 years totaling 7h 17m of downtime — averaging 0.4 incidents per month.
There were 9 Roadie outages since June 12, 2024 totaling 7h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Core Platform Degradation
Affected: Core Platform
Timeline · 3 updates
- investigating Sep 04, 2025, 01:41 PM UTC
We are currently investigating an issue with consolidation creation.
- monitoring Sep 04, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring.
- resolved Sep 04, 2025, 02:07 PM UTC
This incident has been resolved.
Driver Routes Degraded Performance
Affected: Core Platform
Timeline · 4 updates
- investigating Aug 19, 2025, 02:54 PM UTC
We are currently investigating a service disruption affecting real-time driver route updates. Drivers are able to offer and be assigned but cannot move forward with starting gigs.
- identified Aug 19, 2025, 03:38 PM UTC
We identified an issue with route creation. We see that routes are currently being created properly.
- monitoring Aug 19, 2025, 03:50 PM UTC
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
- resolved Aug 19, 2025, 04:34 PM UTC
This incident has been resolved. Driver routes are stable.
Core Platform Service Degradation
Affected: Core Platform
Timeline · 5 updates
- investigating Jun 06, 2025, 11:03 PM UTC
On June 6th 2025 at approximately 6:45pm EST, our platform began experiencing a brief service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation. While the system remains stable overall, this degradation is affecting gig creation and general performance. We will keep you informed as we gather more information about the cause and scope of this incident. Roadie Support and Operations teams will be available to help facilitate any delivery challenges you experience due to the incident. Roadie appreciates your patience and apologizes for the inconvenience. If you have any questions or concerns please reach out to your Roadie Account Manager or [email protected].
- investigating Jun 06, 2025, 11:25 PM UTC
Roadie engineers are continuing to investigate this issue.
- identified Jun 06, 2025, 11:27 PM UTC
Roadie engineers have identified the issue, implemented a fix, and are monitoring the platform closely.
- resolved Jun 06, 2025, 11:41 PM UTC
The incident has been resolved and core platform services are restored to normal functioning. We appreciate your patience and apologize for the inconvenience.
- postmortem Jun 10, 2025, 04:44 AM UTC
**Service Disruption Summary – June 6th 2025** On June 6th 2025 beginning at approximately 6:45pm EDT, our platform experienced a partial service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation and overall performance. The underlying issue was identified quickly, but resolution required safely restarting all affected services which was completed by 7:41pm EDT. To reduce the likelihood of similar disruptions in the future, we have implemented the following measures: * Adjusted workload requests/limits to avoid further resource constraints. * Added additional alerting on the affected workloads. We apologize for any disruption this may have caused. If you have any questions, please feel free to reach out to us at [[email protected]](mailto:[email protected]).
Driver Routes Outage
Timeline · 1 update
Degraded System Performance
Affected: Core PlatformShipment API
Timeline · 3 updates
- investigating Apr 25, 2025, 12:55 PM UTC
We are currently experiencing degraded system performance within our platform. Our team has identified the issue and are monitoring now.
- monitoring Apr 25, 2025, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2025, 02:21 PM UTC
This incident has been resolved.
System Outage
Timeline · 1 update
- resolved Mar 05, 2025, 03:55 PM UTC
There was an outage pertaining to our system databases. This incident has been resolved.
Issues with gig publishing
Affected: Shipment API
Timeline · 3 updates
- investigating Nov 07, 2024, 12:45 PM UTC
We are currently experiencing an issue with gig publsihing. Our team is investigating this now and will follow up once we have an update. Thank you.
- identified Nov 07, 2024, 01:59 PM UTC
The issue has been identified and we are looking into resolving previous gigs that were not consolidated.
- resolved Nov 07, 2024, 02:23 PM UTC
This incident has been resolved.
Service Degraded
Affected: Core Platform
Timeline · 6 updates
- investigating Jun 12, 2024, 02:38 PM UTC
We are currently investigating this issue.
- investigating Jun 12, 2024, 02:38 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2024, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2024, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2024, 02:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2024, 02:54 PM UTC
This incident has been resolved.