Riverty experienced a critical incident on November 16, 2022 affecting Riverty API DACH and Riverty API Benelux and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 16, 2022, 06:02 AM UTC
Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since 16.11.2022 + 02:00 CET. We have escalated the incident to our DevOps engineering team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
- identified Nov 16, 2022, 06:04 AM UTC
Hello! We are experiencing a major incident in all countries for Checkout & Order management capability. We are working on this with the highest priority and will update you in due course.
- identified Nov 16, 2022, 06:36 AM UTC
We are working on a fix and the latest estimate for the resolution of the incident is 15 minutes.
- resolved Nov 16, 2022, 06:56 AM UTC
We are relieved to inform you that the incident is now resolved and we're back online for all countries with the Checkout & Order management capability. We will continue with the root-cause analysis including an impact assessment. We truly apologize for this severe interruption of our business.