Riverty incident

Riverty is experiencing disruptions with the Merchant Portal

Riverty experienced a major incident on February 27, 2026 affecting Merchant Portal, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started: Feb 27, 2026, 08:57 AM UTC
Resolved: Feb 27, 2026, 04:30 PM UTC
Duration: 7h 33m
Detected by Pingoru: Feb 27, 2026, 08:57 AM UTC

Affected components

Merchant Portal

Update timeline

identified Feb 27, 2026, 08:57 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our Merchant Portal. This means that orders are not visible in the Merchant Portal. We have escalated the incident to our second and third line teams, who are currently working on resolving the issue.
monitoring Feb 27, 2026, 10:29 AM UTC

We have escalated this issue to a 3rd party provider to assist us with restoring our service.
resolved Feb 27, 2026, 04:30 PM UTC

The incident has been resolved, and the merchant portal is now fully available again