Riverty experienced a major incident on November 16, 2023 affecting Riverty API Norway and Riverty API Sweden and 1 more component, lasting 7h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 16, 2023, 05:04 PM UTC
Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since [16.11.23 4:27pm CET]. We have escalated the incident to our DevOps engineering team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
- identified Nov 16, 2023, 05:35 PM UTC
We are experiencing a disruption to our checkout & customer lookup capabilities in Norway & Sweden due to an external provider issue.
- identified Nov 16, 2023, 06:57 PM UTC
We are updating you about the ongoing incident that is disrupting our service. Currently the disruption to our checkout & customer lookup capabilities in Norway is fixed. Our external provider is still working on resolving the disruption in Sweden. We will continue providing you with the updates until the incident is resolved and service is restored.
- identified Nov 16, 2023, 07:54 PM UTC
We are updating you about the ongoing incident that is disrupting our service. Our checkout & customer lookup capabilities in Norway is down again . Our external provider is still working on resolving this incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
- identified Nov 16, 2023, 08:59 PM UTC
We are updating you about the ongoing incident that is disrupting our service. Our external provider is still working on resolving this incident and restoring service. Currently there is a disruption to our checkout & customer lookup capabilities in: Norway Sweden Denmark We will continue providing you with the updates until the incident is resolved and service is restored.
- identified Nov 16, 2023, 11:07 PM UTC
We are updating you about the ongoing incident that is disrupting our service. Our external provider is still working on resolving this incident and restoring service. Currently there is a disruption to our checkout & customer lookup capabilities in: Norway Sweden Denmark We will continue providing you with the updates until the incident is resolved and service is restored.
- resolved Nov 17, 2023, 12:53 AM UTC
We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since 1/11/2023 12:40 AM CET.