Transit / Connectivity Impairment

Update timeline

1. resolved Nov 12, 2024, 05:04 PM UTC

   Type: Incident Duration: 1 hour and 52 minutes Affected Components: Origination (Inbound) Calling, RCom Unified Communications Hosted PBX Instances, Emergency / 911 Call Routing, Termination (Outbound) Calling, International Calling, Toll-Free Origination (Inbound) Calling Nov 12, 17:04:08 GMT+0 - Identified - Hello, Rival5 network and engineering teams are currently investigating a transit/connectivity impairment affecting customers who are using Illinois Century Network (ICN). Our team is actively working to identify the root cause of this issue with ICN. The symptoms and routing impairments are consistent with a previous issue. We are contacting ICN to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to restore full service. Rival5 will continue updating customers on submitted support tickets and further updates will be provided as more information becomes available. Nov 12, 17:51:04 GMT+0 - Monitoring - We have continued to diagnose and communicate with ICN, and we are now observing restored registrations for customer endpoints. Please contact our Rival5 support center if you are still experiencing issues. Nov 12, 18:55:40 GMT+0 - Resolved - Hello, We are pleased to inform you that all services are functioning as expected, and we have verified stable connectivity across our network. Customers' connections and registrations utilizing Illinois Century Network (ICN) to our infrastructure have remained in normal conditions. We will continue closely monitoring this and conferring with ICN as needed. We appreciate your patience and understanding. Rival5 will update customers on any submitted support tickets. If your organization is still experiencing issues, please reach out on existing correspondence or give us a shout. Thank you for your continued trust in us. Thank you, Rival5 Support Center