Update timeline
- resolved Mar 03, 2026, 02:01 PM UTC
Type: Incident Duration: 1 hour and 12 minutes Affected Components: Origination (Inbound) Calling, Toll-Free Origination (Inbound) Calling, International Calling, Emergency / 911 Call Routing, Termination (Outbound) Calling, , RVoice Telecom Service → Mar 3, 14:01:28 GMT+0 - Investigating - Rival5 is currently investigating an outbound calling impairment with one of our origination and termination carriers. Updates will be provided shortly. Emergency calling is unaffected at this time. Mar 3, 14:57:22 GMT+0 - Monitoring - Rival5 has observed improvements in outbound call behavior across our customers' systems. We are continuing to communicate with our affected carrier for updates and resolution. We will keep this incident active and continue monitoring call setup and completions across the affected carriers' paths to and from our network. Mar 3, 15:13:27 GMT+0 - Resolved - Rival5 teams have continued seeing completed calls across the affected carrier's infrastructure. We are considering this incident resolved. This update will not email subscribers. Rival5 support teams will update customer contacts that submitted a ticket with us or contacted us via phone.
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