Rival5 Outage History

Started Mar 03, 2026, 02:01 PM UTC· resolved Mar 03, 2026, 03:13 PM UTC

1. investigating Mar 03, 2026, 02:01 PM UTC

   Rival5 is currently investigating an outbound calling impairment with one of our origination and termination carriers. Updates will be provided shortly. Emergency calling is unaffected at this time..

2. monitoring Mar 03, 2026, 02:57 PM UTC

   Rival5 has observed improvements in outbound call behavior across our customers' systems. We are continuing to communicate with our affected carrier for updates and resolution. We will keep this incident active and continue monitoring call setup and completions across the affected carriers' paths to and from our network..

3. resolved Mar 03, 2026, 03:13 PM UTC

   Rival5 teams have continued seeing completed calls across the affected carrier's infrastructure. We are considering this incident resolved. This update will not email subscribers. Rival5 support teams will update customer contacts that submitted a ticket with us or contacted us via phone..

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Started Oct 24, 2025, 02:37 PM UTC· resolved Oct 24, 2025, 04:40 PM UTC

1. investigating Oct 24, 2025, 02:37 PM UTC

   Intermittent service interruption. We are experiencing intermittent service interruptions. This is only affecting a few customers, and we are aware of the issue. Our team is researching the cause and working to resolve the issue..

2. resolved Oct 24, 2025, 04:40 PM UTC

   We have resolved the issues with the affected virtualization node within our network that the affected customers instances are housed on. These customers have submitted tickets with our team and will be updated accordingly in the respective channels. Thank you for your patience and understanding..

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Started Oct 14, 2025, 01:12 PM UTC· resolved Oct 15, 2025, 03:22 AM UTC

1. identified Oct 14, 2025, 01:12 PM UTC

   Good morning, Rival5 network and operations teams have become aware of a severe outage with our faxing partner that is affecting the service availability of our RFax services. This issue is causing intermittent connectivity to RFax portals, difficulties in sending faxes to and from email, and disruptions in RFax ATA connectivity. Please note that we have engaged the respective partner and are currently awaiting updates..

2. monitoring Oct 14, 2025, 03:22 PM UTC

   Rival5 continues to monitor our faxing partner's progress on this outage and all of their pertinent and appropriate teams remain actively engaged. Users may experience timeouts or unresponsive pages when attempting to access the fax portal. Fax-to-email sending and receiving continue to function normally, and any inbound or outbound faxes will become available in the portal once availability is restored..

3. monitoring Oct 15, 2025, 12:59 AM UTC

   We are issuing a late-night update on the ongoing service interruption impacting our RFax faxing services. Our team is actively monitoring the status updates we are receiving from our third-party faxing partner as they continue to work through their incident. We understand the critical nature of faxing services. At this hour, based on the information available regarding their progress, we are hopeful that services will be fully restored and operational by the start of business tomorrow morning. We appreciate your continued patience and will provide the next comprehensive update first thing in the morning..

4. resolved Oct 15, 2025, 03:22 AM UTC

   Hello, Rival5 is pleased to report that our faxing partner has announced their outage has concluded. Rival5 has verified portal access restoration and Fax ATA connectivity. Our faxing partner has reported that inbound faxes are processing, but due to a build-up of queued messages, there may be a delay in delivery. We appreciate your extreme patience as faxes are processed and work is completed to clear this backlog. The faxing partner reports their incident as resolved..

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Started Oct 03, 2025, 04:15 PM UTC· resolved Oct 03, 2025, 04:35 PM UTC

1. investigating Oct 03, 2025, 04:15 PM UTC

   Hello, we are investigating a brief service interruption on a subset of infrastructure comprising our RCom Hosted PBX instances..

2. resolved Oct 03, 2025, 04:35 PM UTC

   Affected hosts and systems comprising our infrastructure have been re-initalized within our core virtualization platform and service availability should be restoring. As of this notification at 11:35, all affected instances are now back in service and have returned to normal device registration levels..

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Started May 27, 2025, 03:31 PM UTC· resolved May 27, 2025, 05:14 PM UTC

1. identified May 27, 2025, 03:31 PM UTC

   Rival5 engineering and networking teams have identified a storage latency issue causing an unreliable connection to our storage network infrastructure within our primary data center beginning this morning, 05/27/25, at 10:31 AM. This incident is backdated. Another latency event occurred at 11:04 AM. This storage latency exhibits instance unavailability for some customers' devices, apps, and other endpoints to connect reliably and remain connected to our infrastructure. Rival5 has engaged storage and network resources within our private cloud provider's organization for assistance in troubleshooting and rectifying the issue. Rival5 will continue updating and working with customers that have submitted a ticket reporting issues this morning, but this incident will serve as a overarching communication path for updates for those customers that have yet to open a support ticket. If you have any questions or concerns, please reach out to our support team at ..

2. resolved May 27, 2025, 05:14 PM UTC

   Rival5 is continuing to monitor this storage latency closely. There have been no observed latency events since 11:04 AM. We are closing out this active incident. Rival5 will continue working with our private cloud provider in the background on the triage case in progress, and exploring alternative connectivity methods to our storage network..

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Started Nov 12, 2024, 05:04 PM UTC· resolved Nov 12, 2024, 06:55 PM UTC

1. identified Nov 12, 2024, 05:04 PM UTC

   Hello, Rival5 network and engineering teams are currently investigating a transit/connectivity impairment affecting customers who are using Illinois Century Network (ICN). Our team is actively working to identify the root cause of this issue with ICN. The symptoms and routing impairments are consistent with a previous issue. We are contacting ICN to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to restore full service. Rival5 will continue updating customers on submitted support tickets and further updates will be provided as more information becomes available..

2. monitoring Nov 12, 2024, 05:51 PM UTC

   We have continued to diagnose and communicate with ICN, and we are now observing restored registrations for customer endpoints. Please contact our Rival5 support center if you are still experiencing issues..

3. resolved Nov 12, 2024, 06:55 PM UTC

   Hello, We are pleased to inform you that all services are functioning as expected, and we have verified stable connectivity across our network. Customers' connections and registrations utilizing Illinois Century Network (ICN) to our infrastructure have remained in normal conditions. We will continue closely monitoring this and conferring with ICN as needed. We appreciate your patience and understanding. Rival5 will update customers on any submitted support tickets. If your organization is still experiencing issues, please reach out on existing correspondence or give us a shout. Thank you for your continued trust in us. Thank you, Rival5 Support Center.

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