Risotto incident

Risotto outage

Critical Resolved View vendor source →

Risotto experienced a critical incident on November 18, 2025 affecting Dashboard and Agent, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:24 PM UTC
Resolved
Nov 19, 2025, 12:29 AM UTC
Duration
10h 5m
Detected by Pingoru
Nov 18, 2025, 02:24 PM UTC

Affected components

DashboardAgent

Update timeline

  1. investigating Nov 18, 2025, 02:24 PM UTC

    We are experiencing downtime related to a global outage of Cloudflare's DNS (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). This is impacting both the Risotto Dashboard and Agent. We will provide updates as we have more information.

  2. investigating Nov 18, 2025, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 02:39 PM UTC

    We are starting to see some recovery and traffic on both the Dashboard and Agent and are monitoring.

  4. monitoring Nov 18, 2025, 02:41 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 18, 2025, 03:06 PM UTC

    Risotto Agent functionality is currently down due to an ongoing OpenAI issue, likely related to the Cloudflare outage. We understand this is disruptive, and we appreciate your patience as we work to resolve it. Our engineers are actively implementing a fix.

  6. monitoring Nov 18, 2025, 03:36 PM UTC

    We are seeing partial, regional recovery on both the Dashboard and Agent and continuing to monitor the situation.

  7. monitoring Nov 18, 2025, 05:11 PM UTC

    We continue to monitor the partial regional service impacts to both the Dashboard and Agent. Users may encounter errors loading some Dashboard pages, and the Agent may be responding and immediately escalating tickets. We're very sorry for the inconvenience and the team is actively investigating alternatives for both inference and asset hosting. Next update within 1 hour.

  8. monitoring Nov 18, 2025, 06:25 PM UTC

    Dashboard operations have been restored. Some users may still be experiencing some degraded performance with the Agent and we are investigating.

  9. monitoring Nov 18, 2025, 06:34 PM UTC

    We are investigating missing Agent responses related to the Slack Marketplace Risotto app. Custom Slack apps are operational.

  10. monitoring Nov 18, 2025, 07:52 PM UTC

    We continue to investigate Agent unresponsiveness for customers using the Slack Marketplace Risotto app. Next update within the hour.

  11. monitoring Nov 18, 2025, 10:22 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Nov 19, 2025, 12:29 AM UTC

    This incident has been resolved.