Risotto incident

Risotto creating duplicate tickets for Slack requests

Notice Resolved View vendor source →

Risotto experienced a notice incident on January 13, 2026 affecting Agent, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 07:43 PM UTC
Resolved
Jan 13, 2026, 09:01 PM UTC
Duration
1h 17m
Detected by Pingoru
Jan 13, 2026, 07:43 PM UTC

Affected components

Agent

Update timeline

  1. identified Jan 13, 2026, 07:43 PM UTC

    An issue with how we process Slack messages has been identified and a fix is being implemented.

  2. identified Jan 13, 2026, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 13, 2026, 08:04 PM UTC

    We have deployed a fix for the issue and are actively monitoring the system to ensure everything is operating normally.

  4. resolved Jan 13, 2026, 09:01 PM UTC

    This incident has been resolved.