Risotto incident

Agent is escalating immediately without providing any support

Critical Resolved View vendor source →

Risotto experienced a critical incident on January 15, 2026 affecting Agent, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 05:07 PM UTC
Resolved
Jan 15, 2026, 05:15 PM UTC
Duration
8m
Detected by Pingoru
Jan 15, 2026, 05:07 PM UTC

Affected components

Agent

Update timeline

  1. investigating Jan 15, 2026, 05:07 PM UTC

    We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.

  2. resolved Jan 15, 2026, 05:15 PM UTC

    This incident has been resolved.