Risotto incident

Email ticketing delays in upstream mail providers

Minor Resolved View vendor source →

Risotto experienced a minor incident on April 8, 2026 affecting Agent, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 10:09 PM UTC
Resolved
Apr 09, 2026, 04:49 AM UTC
Duration
6h 39m
Detected by Pingoru
Apr 08, 2026, 10:09 PM UTC

Affected components

Agent

Update timeline

  1. monitoring Apr 08, 2026, 10:09 PM UTC

    We are investigating reports of delays in email forwarding for Google Workspace users. We've identified a potential issue between Google and our email provider, though no outage is publicly reported. Other email providers may also be affected. If you use one or more Email Request Sources with Risotto, we recommend checking email delivery logs in the system used for forwarding (such as Google Workspace) to confirm the status of any messages received but not successfully forwarded.

  2. resolved Apr 09, 2026, 04:49 AM UTC

    We believe the upstream issue was resolved.