Risotto incident
Email ticketing delays in upstream mail providers
Affected components
Agent
Update timeline
- monitoring Apr 08, 2026, 10:09 PM UTC
We are investigating reports of delays in email forwarding for Google Workspace users. We've identified a potential issue between Google and our email provider, though no outage is publicly reported. Other email providers may also be affected. If you use one or more Email Request Sources with Risotto, we recommend checking email delivery logs in the system used for forwarding (such as Google Workspace) to confirm the status of any messages received but not successfully forwarded.
- resolved Apr 09, 2026, 04:49 AM UTC
We believe the upstream issue was resolved.
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