Rippling experienced a critical incident on July 27, 2026 affecting Rippling App, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 08:10 PM UTC
Users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
- investigating Jul 27, 2026, 08:24 PM UTC
Access to Rippling is restored. We are investigating a recent change that may have resulted in an increase in query load and have increased infra capacity to handle the load in the interim.
- monitoring Jul 27, 2026, 10:47 PM UTC
We paused non-critical asynchronous tasks earlier today to restore site health. Although we have re-enabled those tasks again, the asynchronous task queue is still catching up. As a result, some things across Rippling - like group membership - could be stale until the remaining jobs catch up over the next few hours.
- resolved Jul 28, 2026, 02:09 AM UTC
Access to the Rippling app has been fully restored.