Ringotel incident

Issue when importing a very big contacts list

Minor Resolved View vendor source →

Ringotel experienced a minor incident on April 19, 2021 affecting Asia Pacific (Singapore), lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2021, 05:18 AM UTC
Resolved
Apr 19, 2021, 05:18 PM UTC
Duration
12h
Detected by Pingoru
Apr 19, 2021, 05:18 AM UTC

Affected components

Asia Pacific (Singapore)

Update timeline

  1. investigating Apr 19, 2021, 05:18 AM UTC

    Importing a very big contacts list causes degraded performance.

  2. investigating Apr 19, 2021, 05:18 PM UTC

    The incident is now resolved by upgrading the backend infrastructure. Additional logging is still enabled for further monitoring of the situation.

  3. resolved Apr 19, 2021, 05:18 PM UTC

    This incident has been resolved.