Ringotel incident

Major incident on the Asia Pacific (Singapore) Region

Major Resolved View vendor source →

Ringotel experienced a major incident on May 29, 2023 affecting Asia Pacific (Singapore), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2023, 02:09 AM UTC
Resolved
May 29, 2023, 03:13 AM UTC
Duration
1h 4m
Detected by Pingoru
May 29, 2023, 02:09 AM UTC

Affected components

Asia Pacific (Singapore)

Update timeline

  1. investigating May 29, 2023, 02:09 AM UTC

    When accessing organization on the portal the error message shows: "Data source rejected establishment of connection, message from server: "Too many connections". Porblems when login into the applications and making calls.

  2. investigating May 29, 2023, 02:12 AM UTC

    Service has now been restored and the team is investigating to determine the cause of the issue.

  3. resolved May 29, 2023, 03:13 AM UTC

    The issue was connected with the automatic Database cluster engine version upgrade which was performed on the main database cluster. Our team is performing a deeper investigation to find out how that caused the issue.