Ringotel incident
Clients were not connecting to the server in Australia
Ringotel experienced a notice incident on January 23, 2024 affecting Australia, lasting 42d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2024, 05:13 AM UTC
The team is investigating the issue which prevents the clients to properly connect to the service in Australia. The app status did not change to online or the calls did not come through to the app.
- identified Jan 23, 2024, 02:46 PM UTC
Our team has investigated the logs and identified the what caused the issue. We are working on the improvements that should fix the issue as well as prevent it from happening in the future.
- monitoring Jan 23, 2024, 08:57 PM UTC
We have upgraded our infrastructure in the Australian region and are monitoring the situation to ensure that the issue is resolved. Please note, if you have still not white-listed both primary and secondary Ringotel server IPs (in Australia region) in your Firewall, please do so to ensure high-availability of the service: 52.64.60.63, 3.105.29.244
- resolved Mar 05, 2024, 01:59 PM UTC
This incident has been resolved.