Ringotel incident
Ringotel Incident - Sao Paulo (South America)
Ringotel experienced a notice incident on May 24, 2026 affecting South America (São Paulo), lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 09:29 AM UTC
A new Ringotel incident has been automatically created in the affected region (Sao Paulo (South America)). Our team has been notified and will review it immediately. If you have any questions, please contact us at [email protected] or use the online chat / create a ticket. We appreciate your patience in the meantime.
- identified May 24, 2026, 11:33 AM UTC
Update on the service interruption in the South America (São Paulo) region: The issue arose from excessive physical memory usage. Our team is investigating the cause and will take the necessary action.
- resolved May 27, 2026, 02:25 PM UTC
The team has implemented a solution to address performance degradation caused by importing a large amount of data into the system at once. To the best of our knowledge, none of our existing customers were affected. However if you’ve experienced any issues with organisations in the South America (São Paulo) region please contact our support team for further clarification. Thank you for your cooperation and support!