Ringotel experienced a critical incident on August 26, 2026 affecting India (Mumbai), lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 03:13 PM UTC
A new Ringotel incident has been automatically created in the affected region (India). Our team has been notified and will review it immediately. If you have any questions, please contact us at [email protected] or use the online chat / create a ticket. We appreciate your patience in the meantime.
- monitoring Aug 26, 2026, 04:18 PM UTC
The incident has been resolved. Our team is monitoring the status and will provide an update shortly.
- resolved Aug 26, 2026, 09:40 PM UTC
This incident has been resolved and connectivity is fully restored. The problem was caused by an increase in error rates within a system component which resulted in a heap out-of-memory (OOM) error. This caused a temporary service interruption for organisations hosted in the India region. Our team is working on a solution to ensure that such incidents won't occur in the future. We appreciate your cooperation and apologise for any inconveniences caused by this issue.