rightworks experienced a minor incident on June 26, 2025 affecting Hosted Desktop and QuickBooks, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2025, 07:35 PM UTC
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- monitoring Jun 26, 2025, 07:54 PM UTC
It was identified that an issue outside of the Rightworks infrastructure impacted some customers' ability to connect and/or stay connected to the hosted desktop. At this time, users should be able to connect and stay connected successfully. If you are still unable to connect, please contact our Support team.
- resolved Jun 26, 2025, 08:56 PM UTC
This incident has been resolved.