rightworks incident

System Performance & Connectivity

Minor Resolved View vendor source →

rightworks experienced a minor incident on July 2, 2025 affecting Hosted Desktop and QuickBooks, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 02:51 PM UTC
Resolved
Jul 02, 2025, 04:23 PM UTC
Duration
1h 32m
Detected by Pingoru
Jul 02, 2025, 02:51 PM UTC

Affected components

Hosted DesktopQuickBooks

Update timeline

  1. investigating Jul 02, 2025, 02:51 PM UTC

    We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

  2. identified Jul 02, 2025, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2025, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2025, 04:23 PM UTC

    This incident has been resolved.