rightworks experienced a minor incident on July 29, 2025, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 29, 2025, 12:25 PM UTC
We are currently investigating an issue affecting QuickBooks 2023 (Pro/Premier, and Enterprise) where users may experience slowness when opening company files. Our engineering team is actively collaborating with Intuit to identify the root cause and implement a timely resolution. If feasible, we recommend upgrading to QuickBooks 2024, where this issue does not occur. For detailed instructions, please refer to this article: https://helpdesk.rightworks.com/s/article/How-to-Upgrade-QuickBooks-Desktop-to-the-Most-Recent-Version. We will continue to monitor the situation and provide updates on this page as new information becomes available.
- identified Jul 29, 2025, 05:18 PM UTC
We are continuing to work with Intuit on a fix for this issue.
- identified Jul 30, 2025, 03:38 PM UTC
We have identified this issue to be related to a recent update to QuickBooks 2023. Our engineers are continuing to collaborate with Intuit to resolve this issue.
- monitoring Jul 31, 2025, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 07:31 PM UTC
This incident has been resolved.