rightworks incident

QuickBooks Desktop - Unable to login to Intuit account/email

Major Resolved View vendor source →

rightworks experienced a major incident on July 31, 2025, lasting 17h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 07:39 PM UTC
Resolved
Aug 01, 2025, 01:16 PM UTC
Duration
17h 36m
Detected by Pingoru
Jul 31, 2025, 07:39 PM UTC

Update timeline

  1. identified Jul 31, 2025, 07:39 PM UTC

    We are aware of an issue affecting some QuickBooks 2024 users. Customers may experience an indefinite loading screen when attempting to sign in to their Intuit account during the following actions: Sending emails Using QuickBooks Payments Accessing Company > My Company Intuit has acknowledged the issue. It is not specific to the Rightworks environment. For the latest updates, please visit https://status.quickbooks.intuit.com

  2. monitoring Aug 01, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 01:16 PM UTC

    This incident has been resolved.