rightworks incident

Tpro Online Login Issue - Internal error has occurred

Critical Resolved View vendor source →

rightworks experienced a critical incident on March 27, 2025 affecting Transaction Pro for QuickBooks Online, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 09:05 PM UTC
Resolved
Mar 27, 2025, 09:39 PM UTC
Duration
33m
Detected by Pingoru
Mar 27, 2025, 09:05 PM UTC

Affected components

Transaction Pro for QuickBooks Online

Update timeline

  1. investigating Mar 27, 2025, 09:05 PM UTC

    We are currently investigating reported inability to open companies inside of Transaction Pro Online. Users are getting the message “an internal error has occurred.” This is impacting users in all browsers.

  2. monitoring Mar 27, 2025, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2025, 09:39 PM UTC

    This incident has been resolved.