rightworks experienced a minor incident on April 1, 2025 affecting Hosted Desktop and QuickBooks and 1 more component, lasting 20h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted DesktopQuickBooksFile ManagerAppHub Portal
Update timeline
- investigating Apr 01, 2025, 04:09 PM UTC
We are currently experiencing higher than normal contact volume related to connectivity of the Rightworks Hosted Desktop. When attempting to login, users may see an error message that says "Logon attempt failed." Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- investigating Apr 01, 2025, 06:08 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 01, 2025, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 12:20 PM UTC
This incident has been resolved.