rightworks experienced a minor incident on April 15, 2025 affecting Hosted Application Availability and QuickBooks, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 09:38 PM UTC
We are currently experiencing higher than normal contact volume related to performance with QuickBooks within the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- investigating Apr 15, 2025, 09:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 15, 2025, 11:01 PM UTC
We are seeing some success with other Tax applications but still experiencing issues with QuickBooks performance at this time. Our engineers are working on identifying the root cause surrounding the QuickBooks slowness issues specifically at this time and this page will be updated once we hear more.
- resolved Apr 16, 2025, 12:06 AM UTC
This incident has been resolved.