rightworks experienced a critical incident on May 9, 2025 affecting Hosted Application Availability, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Application Availability
Update timeline
- investigating May 09, 2025, 12:50 PM UTC
We are currently investigating an issue where some OneSpace customers are unable to lunch applications from the portal. When attempting to do so, they get the following error message: "Remote Desktop can't find the computer".
- identified May 09, 2025, 01:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 09, 2025, 04:05 PM UTC
This incident has been resolved.