RFPIO incident

Some customers experiencing degraded performance with Recommendation Engine

Minor Resolved View vendor source →

RFPIO experienced a minor incident on March 14, 2024, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 10:12 PM UTC
Resolved
Mar 16, 2024, 10:13 AM UTC
Duration
1d 12h
Detected by Pingoru
Mar 14, 2024, 10:12 PM UTC

Update timeline

  1. investigating Mar 14, 2024, 10:12 PM UTC

    Recommendation engine is running slow or unresponsive for some customers. We are currently investigating, and monitoring the services. Please check back for updates.

  2. investigating Mar 14, 2024, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 15, 2024, 12:36 AM UTC

    The services have been stable. We are continuing to monitor the services.

  4. monitoring Mar 15, 2024, 05:57 AM UTC

    The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.

  5. resolved Mar 16, 2024, 10:13 AM UTC

    Service remains stable and meets all performance expectations. We have proactively implemented additional layer scaling and enforced active monitoring to ensure continued reliability.