RFPIO incident

Some customers experiencing degraded performance with Recommendation and Search Engine

Notice Resolved View vendor source →

RFPIO experienced a notice incident on April 3, 2024 affecting US Pod4, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 06:09 PM UTC
Resolved
Apr 03, 2024, 06:15 PM UTC
Duration
6m
Detected by Pingoru
Apr 03, 2024, 06:09 PM UTC

Affected components

US Pod4

Update timeline

  1. investigating Jun 07, 2024, 01:58 PM UTC

    Recommendation and Search engines are running degraded performance for some customers. We are currently investigating, and monitoring the services.

  2. identified Jun 07, 2024, 01:58 PM UTC

    A disruption in one of our services has caused degraded performance issues for some customers. We have identified the affected service and are actively working to restore it.

  3. monitoring Jun 07, 2024, 01:58 PM UTC

    The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.

  4. resolved Jun 07, 2024, 01:58 PM UTC

    The incident has been resolved.