RFPIO incident

Some customers experiencing degraded performance with Recommendation and Search Engine

Minor Resolved View vendor source →

RFPIO experienced a minor incident on May 21, 2024 affecting US Pod4, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 09:30 PM UTC
Resolved
May 21, 2024, 09:45 PM UTC
Duration
14m
Detected by Pingoru
May 21, 2024, 09:30 PM UTC

Affected components

US Pod4

Update timeline

  1. investigating May 31, 2024, 09:02 AM UTC

    Recommendation and Search engines are running degraded performance for some customers. We are currently investigating, and monitoring the services.

  2. identified May 31, 2024, 09:04 AM UTC

    A disruption in one of our services has caused degraded performance issues for some customers. We have identified the affected service and are actively working to restore it.

  3. monitoring May 31, 2024, 09:05 AM UTC

    The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.

  4. resolved May 31, 2024, 09:06 AM UTC

    The incident has been resolved.