RFPIO incident

Some customers reported login issues

Notice Resolved View vendor source →

RFPIO experienced a notice incident on May 28, 2024, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 03:24 PM UTC
Resolved
May 28, 2024, 03:55 PM UTC
Duration
30m
Detected by Pingoru
May 28, 2024, 03:24 PM UTC

Update timeline

  1. investigating Jun 05, 2024, 07:56 AM UTC

    We are currently investigating the issue.

  2. identified Jun 05, 2024, 07:58 AM UTC

    We identified reports of login and data access issues affecting only SAML/SSO users.

  3. monitoring Jun 05, 2024, 08:00 AM UTC

    We're happy to report that these issues have been resolved, and SAML/SSO login and data access should now be functioning normally. We are continuing to monitor our services.

  4. resolved Jun 05, 2024, 08:01 AM UTC

    The incident has been resolved.