RFPIO incident

Some customers experiencing degraded performance with Recommendation and Search Engine

Minor Resolved View vendor source →

RFPIO experienced a minor incident on June 17, 2024 affecting US Pod4, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 05:40 PM UTC
Resolved
Jun 17, 2024, 05:55 PM UTC
Duration
14m
Detected by Pingoru
Jun 17, 2024, 05:40 PM UTC

Affected components

US Pod4

Update timeline

  1. investigating Jun 18, 2024, 05:15 AM UTC

    Recommendation and Search engines are running degraded performance for some customers. We are currently investigating, and monitoring the services.

  2. identified Jun 18, 2024, 05:18 AM UTC

    A disruption in one of our services has caused degraded performance issues for some customers. We have identified the affected service and are actively working to restore it.

  3. monitoring Jun 18, 2024, 05:19 AM UTC

    The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.

  4. resolved Jun 18, 2024, 05:19 AM UTC

    The incident has been resolved.