RFPIO experienced a critical incident on August 1, 2024 affecting UK Pod1, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
UK Pod1
Update timeline
- investigating Oct 10, 2024, 12:34 PM UTC
We are currently investigating the issue.
- identified Oct 10, 2024, 12:34 PM UTC
A disruption in one of our services has caused login issues for some customers in a UK region. We have identified the affected service and are actively working to restore it.
- monitoring Oct 10, 2024, 12:35 PM UTC
The affected service has been restored. We are continuing to monitor our services.
- resolved Oct 10, 2024, 12:36 PM UTC
The incident has been resolved. RCA: During the scaling process, some customers encountered caching issues that led to login problems.