RFPIO experienced a critical incident on August 6, 2024 affecting UK Pod1, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 12:37 PM UTC
We are currently investigating the issue.
- identified Oct 10, 2024, 12:38 PM UTC
A disruption in one of our services has caused login issues for some customers in a UK region. We have identified the affected service and are actively working to restore it.
- monitoring Oct 10, 2024, 12:39 PM UTC
The affected service has been restored. We are continuing to monitor our services.
- resolved Oct 10, 2024, 12:39 PM UTC
The incident has been resolved. RCA: The file upload process consumed all system resources, causing the application to be unresponsive. Our engineers scaled up the job to restore system performance. To maintain smooth operation and availability, we deployed a dedicated service specifically for handling file imports.