RFPIO incident
Some customers are experiencing degraded performance with Recommendation and Search Engine in US-POD4
RFPIO experienced a minor incident on August 24, 2024 affecting US Pod4, lasting 30s. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2024, 03:20 AM UTC
Recommendation and Search Engine are running degraded performance for some customers. We are currently investigating and monitoring the services. Issue started at 2024-08-24T03:20:10.846Z
- identified Aug 24, 2024, 03:20 AM UTC
A disruption in one of our services has caused degraded performance issues for some customers.We have identified the affected service and are actively working to restore it.
- monitoring Aug 24, 2024, 03:21 AM UTC
The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.
- resolved Aug 24, 2024, 03:21 AM UTC
The incident has been resolved and service is fully restored. Incident resolved at 2024-08-24T03:21:05.867+00:00Z