RFPIO incident

Users were unable to access Responsive's Portal in Azure POD1

Major Resolved View vendor source →

RFPIO experienced a major incident on September 3, 2024 affecting Azure Pod1, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 04:00 PM UTC
Resolved
Sep 03, 2024, 04:05 PM UTC
Duration
4m
Detected by Pingoru
Sep 03, 2024, 04:00 PM UTC

Affected components

Azure Pod1

Update timeline

  1. investigating Sep 03, 2024, 04:58 PM UTC

    Some users experienced issues accessing the Responsive application. Users were logged out and a message banner instructed them to contact the Administrator.

  2. identified Sep 03, 2024, 05:00 PM UTC

    The issue has been identified and an active fix has been applied. Engineers are monitoring the system health.

  3. monitoring Sep 03, 2024, 05:01 PM UTC

    Ongoing monitoring continues to ensure the system is performing as expected. No major issues have been found; the system appears healthy.

  4. resolved Sep 03, 2024, 05:02 PM UTC

    The issue has been completely resolved and verified. Users are able to access Responsive's application in Azure POD1