RFPIO incident

Some customers reported login issues

Critical Resolved View vendor source →

RFPIO experienced a critical incident on September 17, 2024 affecting UK Pod1, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 10:47 AM UTC
Resolved
Sep 17, 2024, 10:55 AM UTC
Duration
8m
Detected by Pingoru
Sep 17, 2024, 10:47 AM UTC

Affected components

UK Pod1

Update timeline

  1. investigating Oct 10, 2024, 12:46 PM UTC

    We are currently investigating the issue.

  2. identified Oct 10, 2024, 12:46 PM UTC

    A disruption in one of our services has caused login issues for some customers in a UK region. We have identified the affected service and are actively working to restore it.

  3. monitoring Oct 10, 2024, 12:48 PM UTC

    The affected service has been restored. We are continuing to monitor our services.

  4. resolved Oct 10, 2024, 12:49 PM UTC

    The incident has been resolved. RCA: During the critical patch deployment process, some customers encountered caching issues that led to login problems.