RFPIO incident

Some of the Customers were not able to access the Content Library

Minor Resolved View vendor source →

RFPIO experienced a minor incident on March 13, 2025 affecting US Pod1, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 07:12 PM UTC
Resolved
Mar 13, 2025, 07:35 PM UTC
Duration
22m
Detected by Pingoru
Mar 13, 2025, 07:12 PM UTC

Affected components

US Pod1

Update timeline

  1. investigating Mar 17, 2025, 10:18 AM UTC

    Some of the Customers were not able to access the Content Library

  2. identified Mar 17, 2025, 10:21 AM UTC

    A service disruption has impacted access to the Content Library for some customers in the US region. We have identified the affected service and are actively working on restoring it.

  3. monitoring Mar 17, 2025, 10:22 AM UTC

    The affected service has been restored. We are continuing to monitor our services.

  4. resolved Mar 17, 2025, 10:23 AM UTC

    The incident has been resolved. We will update the RCA soon.