RFPIO incident

Some of the Customers were not able to access the Content Library

Minor Resolved View vendor source →

RFPIO experienced a minor incident on May 15, 2025 affecting US Pod1, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 09:00 PM UTC
Resolved
May 15, 2025, 09:50 PM UTC
Duration
49m
Detected by Pingoru
May 15, 2025, 09:00 PM UTC

Affected components

US Pod1

Update timeline

  1. investigating Jun 02, 2025, 05:03 AM UTC

    Some of the Customers were not able to access the Content Library

  2. identified Jun 02, 2025, 05:04 AM UTC

    A service disruption has impacted access to the Content Library for some customers in the US region. We have identified the affected service and are actively working on restoring it.

  3. monitoring Jun 02, 2025, 05:08 AM UTC

    The affected service has been restored. We are continuing to monitor our services.

  4. resolved Jun 02, 2025, 05:09 AM UTC

    The incident has been resolved. We will update the RCA soon.