RFPIO incident

Some of the Customers were not able to access the Content Library

Major Resolved View vendor source →

RFPIO experienced a major incident on June 6, 2025 affecting US Pod2, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2025, 02:05 PM UTC
Resolved
Jun 06, 2025, 02:21 PM UTC
Duration
15m
Detected by Pingoru
Jun 06, 2025, 02:05 PM UTC

Affected components

US Pod2

Update timeline

  1. investigating Jun 06, 2025, 02:15 PM UTC

    Some of the Customers were not able to access the Content Library

  2. identified Jun 06, 2025, 02:16 PM UTC

    A service disruption has impacted access to the Content Library for some customers in the US region. We have identified the affected service and are actively working on restoring it.

  3. monitoring Jun 06, 2025, 02:17 PM UTC

    The affected service has been restored. We are continuing to monitor our services.

  4. resolved Jun 06, 2025, 02:21 PM UTC

    The incident has been resolved. We will update the RCA soon.