RFPIO incident

Search service disruption affected a subset of customers

Major Resolved View vendor source →

RFPIO experienced a major incident on July 18, 2025 affecting US Pod2, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 02:03 PM UTC
Resolved
Jul 18, 2025, 02:14 PM UTC
Duration
11m
Detected by Pingoru
Jul 18, 2025, 02:03 PM UTC

Affected components

US Pod2

Update timeline

  1. investigating Jul 23, 2025, 07:37 AM UTC

    Some of the customers were not able to access search services in AWS POD2, and services became unavailable on Jul 18th at 07:33 PM IST.

  2. identified Jul 23, 2025, 07:48 AM UTC

    We have identified that the search service was unreachable due to a surge of slow-running queries, which have caused service degradation.

  3. monitoring Jul 23, 2025, 07:48 AM UTC

    Search Services on AWS Pod2 have been restored. We are actively monitoring the system to ensure stability.

  4. resolved Jul 23, 2025, 07:51 AM UTC

    The issue has been fully resolved. Search services are stable. Will update the RCA shortly.